Privacy Policy
Therapy with Carolyn Smith, CMHC
Effective date: May 2026
Last updated: May 2026
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1. Introduction
This Privacy Policy describes how Carolyn M. Smith, CMHC ("Carolyn," "we," "us," or "our"), a Licensed Clinical Mental Health Counselor based in Orem, Utah, doing business as Therapy with Carolyn Smith, collects, uses, and protects information you provide when you visit our website (therapywithcarolynsmith.com) or interact with our services, including text messaging.
By using our website or providing your information, you agree to the practices described in this policy.
2. Information we collect
We may collect the following types of information:
- Contact information you provide voluntarily, such as your name, email address, phone number, and any message or notes you submit through our forms.
- Mobile information, such as your phone number, when you opt in to receive text messages from us.
- Website usage information, such as pages visited, time spent on the site, and general analytics, collected automatically through standard web tools.
3. How we use your information
We use the information we collect to:
- Respond to your inquiries and communicate with you about therapy services.
- Send you supportive, non-clinical text messages between sessions if you have explicitly opted in.
- Schedule and manage appointments.
- Improve our website and services.
- Comply with legal and professional obligations.
4. Mobile information sharing — required A2P 10DLC disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Text messaging consent and opt-out
Text messaging is opt-in only. You will only receive text messages from us if you have explicitly consented, either by signing a written consent form at intake or by submitting an opt-in checkbox on our website.
You may opt out at any time by replying STOP to any text message we send you, or by emailing [email protected]. After opting out, you will receive a single confirmation message, and no further messages will be sent to you. Opting out of text messaging will not affect your therapy services in any way.
For help, reply HELP to any message or contact us at [email protected].
6. Information we do not sell
We do not sell, rent, or trade your personal information to any third parties. We do not engage in the buying or selling of leads.
7. How we protect your information
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Health information confidentiality
Your protected health information (PHI), including any clinical content discussed in therapy sessions, is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Utah state law, in addition to this Privacy Policy. Text messages sent through our supportive messaging program are non-clinical in nature and are not intended to convey or store PHI.
9. Children's privacy
Our website and text messaging program are not directed to individuals under 18. We do not knowingly collect information from minors without verifiable parental consent. Therapy services for minors are arranged separately with parents or legal guardians.
10. Third-party links
Our website may contain links to third-party websites or services (such as scheduling platforms or social media). We are not responsible for the privacy practices of those third parties; please review their respective privacy policies.
11. Your rights
You may request to access, correct, or delete your personal information at any time by contacting us at the email address below. We will respond to your request within a reasonable timeframe consistent with applicable law.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
## 13. Contact
If you have questions about this Privacy Policy or our information practices, please contact:
Carolyn M. Smith, CMHC
Therapy with Carolyn Smith
Email: [email protected]
Address: 144 E. 1200 S., Orem, UT 84058
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In a mental health emergency, please call 911 or the 988 Suicide & Crisis Lifeline. Do not rely on this website or text messaging for crisis support.